How do I check the status of a ticket transfer?

1. Sign in to your Ticketmaster.com.mx account.
2. Go to My Tickets and select the corresponding order.
3. Check the status of the tickets you transferred.

The status will indicate whether the person has already accepted the tickets or still needs to complete the process.

Waiting to accept, Sent, or Transfer pending

This means you sent the tickets, but the person receiving them has not yet accepted the transfer.

What can you do?

• Ask them to check their email or text messages (SMS) to find the invitation.
• If the invitation was sent by email, remind them to check their Spam, Junk, or Promotions folders.
• If you need to correct the recipient’s information or send the tickets to someone else, you can cancel the transfer while it’s still pending.

To learn the steps, see How do I cancel a ticket transfer?].

Accepted by, Claimed, or Transfer completed

This means the person accepted the tickets and the transfer was completed successfully.

When this happens:

• The transferred tickets move to the recipient’s account.
• You’ll receive an email confirming that the transfer was accepted.
• The tickets you transferred from your account are no longer valid for entry to the event.

Important: Once the transfer has been accepted, you can no longer cancel it.

If the transfer is still pending, ask the recipient to check the invitation and complete the acceptance from their Ticketmaster account.

You can share the article How do I accept transferred tickets? with them so they can follow the instructions.