Contact Us
For any questions or feedback, get in touch with us via email or chat, and we'll be glad to help.
We understand that when you need help, the last thing you want is an automated response. However, this is the fastest way we can assist you, as we prioritize all contacts based on the issue and event date, so don't worry—we'll get in touch with you before the concert!
Need help with an existing order in your Ticketmaster account?
If you have tickets with us, you can contact us directly from your order.
Simply click the button below, select the event you want to discuss with us, scroll down, and press the "Need help with this order?" button.
Need help but don't have access to your account?
If you don’t have a Ticketmaster account or are not registered, you can contact us through this form.
However, for a quicker response, we recommend that you reach out to us from your Ticketmaster account.
Use the help button to resolve your questions more efficiently!
Social Media
Reach out to us on Facebook at @TicketmasterMexico or on Twitter at @ServicioTM