If you transferred your tickets and need to cancel the transfer, you can do so from your Ticketmaster account as long as the person who received them has not yet accepted the transfer.
Important: Once the person accepts the tickets, you will no longer be able to cancel or void the transfer from your account.
If the transfer is still pending, you can cancel it so the tickets become available in your account again. You can then keep them or transfer them to someone else.
Select where you want to cancel the transfer and follow the steps.
From the Ticketmaster app
- Open the Ticketmaster app and sign in to My Account.
- Go to My Tickets and select the corresponding order.
- Find the pending transfer and tap Cancel transfer.
- Confirm that you want to cancel the transfer.
Done! The tickets will become available in your account again.
From Ticketmaster.com.mx
- Go to Ticketmaster.com.mx and sign in to My Account.
- Go to My Tickets and select the corresponding order.
- Find the pending transfer and click Cancel transfer.
- Confirm that you want to cancel the transfer.
Once the cancellation is complete, the tickets will return to your account.
If the person already accepted the transfer, you will not be able to cancel it or recover the tickets directly from your Ticketmaster account.
When a transfer is completed, the tickets move to the recipient's account and the tickets that remained in your account are no longer valid for entry to the event.
If you need to recover them, contact the person who received them directly and ask them to transfer them back to your account, as long as the transfer feature continues to be available for those tickets.
To learn the steps, see How do I transfer my tickets?.
Check the status of your tickets in your Ticketmaster account:
- Pending transfer: The person has not yet accepted the tickets, and you can cancel the transfer.
- Completed transfer: The person has already accepted the tickets, and it is not possible to cancel the transfer.
If you want to learn more about your ticket statuses, see How do I check the status of a transfer?].
Need more help?
If you have any additional questions about canceling a transfer or need help with your case, click Contact Us so we can review it with you.