I can't receive or accept my transferred tickets: What should I do?

If someone transferred tickets to you by email, but you can't find the invitation, follow these steps:

1. Check your email inbox.
2. Search for messages containing the word transfer, the artist's or event's name.
3. Also check your Spam, Junk, and Promotions folders.
4. Confirm with the person who sent you the tickets that they used your correct email address.

If you still can't find the invitation, ask them to check the transfer status from their Ticketmaster account.

If the invitation was sent to your phone number but you didn't receive the message:

1. Ask the person who made the transfer to confirm that they have phone service.
2. Check your conversations and look for the message with the invitation.
3. Confirm with that person that they used your correct phone number.
4. Ask them to check from their account whether they can resend the invitation.

If you need to cancel the pending transfer to resend it, you can see How do I cancel a ticket transfer?].

If you received the invitation but an error appears when you select Accept Tickets, try the following:

1. Refresh the page and check whether the tickets already appear in your account.
2. Confirm that you're signed in to the Ticketmaster account where you want to receive them.
3. Close any other Ticketmaster sessions you have open in different tabs, browsers, or devices.
4. Avoid using a public Wi-Fi network.
5. If you're using a VPN, Apple Private Relay, or a similar service, temporarily disable it.
6. Clear your browser's cookies and history.
7. Try accepting the tickets again.

If the issue continues and the transfer is still pending, ask the person who sent you the tickets to cancel it and make a new transfer.

If you still can't accept the tickets after trying these steps, click Contact Us to get help.

If you already accepted the transfer but can't find your tickets in My Tickets, follow these steps:

1. Sign out of Ticketmaster and sign in again.
2. Confirm that you're using the correct account. If you have more than one Ticketmaster account, check whether the tickets appear in any of them.
3. If you're using the app, check whether an update is pending and install it.
4. Go to My Tickets again and look for the corresponding event.

If someone transferred tickets to you from Ticketmaster in another country, you'll need to sign in to the Ticketmaster site for that country to find them.

How do I change countries in the app?

When you open the app for the first time, a message appears that allows you to select or change the country.

To do so:

1. Open the Ticketmaster app.
2. Select the flag in the upper-right corner.
3. Choose the country corresponding to the transfer.
4. Sign in to your Ticketmaster account in that country and check your tickets.

If you no longer have the email, ask the person who sent you the tickets to cancel the original transfer and make a new one, as long as it is still pending.

You can review How do I cancel a ticket transfer?] to learn the steps.