Once your purchase has been confirmed, changes, cancellations, or refunds due to selection errors or personal reasons are not possible, unless your event's terms indicate otherwise.
Below, we explain the most common situations in which a refund does not apply and the alternatives you can explore.
If you selected the wrong event, date, time, section, seat, ticket price, or number of tickets, changes, cancellations, or refunds are not possible once your purchase has been confirmed.
This condition also applies if you accidentally made a duplicate purchase.
If your plans have changed or you cannot attend for personal reasons, your purchase is not eligible for a refund.
If the event took place as scheduled and you did not use your tickets, it is also not possible to request a refund.
If your event has not taken place yet, check whether your tickets have the transfer option available so you can send them to someone else.
[Article link: How do I transfer my tickets?]
If you purchased Ticket Protector or Allianz coverage, review the terms and conditions of your protection to learn about the situations covered and how to request the corresponding benefit.
If you purchased Allianz, you can contact them directly at ticketmastermx@allianz.com to receive guidance about your coverage.
If you purchased Ticket Protector, review the terms and conditions of your protection to learn about the available options.
Approval of any request related to these coverages depends on the terms and conditions of the corresponding provider.
If you can no longer attend, follow these steps:
- Log in to your Ticketmaster account and locate your tickets.
- Check whether the transfer option is available. This feature may vary depending on the event.
- Transfer your tickets to the person you choose, following the instructions in your account.
To learn about the complete procedure, see [Article link: How do I transfer my tickets?].
If your event was canceled, postponed, rescheduled, or modified in any way, the refund terms may be different.
Check Ticketmaster's official communications to learn about the options available for your event.
For more information, visit [Article link: When can I request a refund?].