We remind you that you can access your refund even if the card with which the purchase was made is canceled, the refund is issued directly to the buyer's account, it is not linked to the card. For more information, please consult your bank.
If refunds are approved and the funds have been received from the Event Organizer, we’ll issue a refund to the original method of payment used at the time of purchase — usually within 30 days. We can’t issue a refund to a different credit or debit card (including requests made through the self-service option).
Card number has changed
If your credit card or debit card number has changed but is for the same bank account, the refund will be processed to that account. A Fan Support Representative will contact you if we find that there is an issue processing your refund.
Bank account was closed
Check with your banking institution or credit card company to make arrangements with them about receiving your funds.
The same applies to tickets purchased with a gift card. Refunds must be returned to the original method of payment used at time of purchase.
To find your gift card refund balance in your online account, follow these steps:
Ticketmaster Gift Card
- Sign into your My Account.
- Select My Account.
- Click Credit & Codes.
- Select Gift Card Balance and enter your Gift Card number and PIN.
Non-Ticketmaster Gift Card (Visa, MC, etc.)
Contact the Gift Card Issuer (found on the back of the Gift Card). Please see our Purchase Policy for more information.