If your purchase is eligible for a refund, the refund will be issued to the same payment method you used to purchase your tickets. The time it takes to receive it will depend on the conditions applicable to your event and your bank's processing times.
The timeframe will depend on your event's situation:
- Canceled event: the refund will be issued within 30 days after the cancellation.
- Postponed or rescheduled event: if your request is approved, the estimated refund timeframe is 20 to 30 calendar days after your request.
Keep in mind that the time it takes for the money to appear in your account is also subject to your bank's processing times.
If your card has expired, was replaced, or its number changed, the refund will be sent to the same card you used to make your purchase.
To find out how you will receive the money, follow these steps:
- Contact your bank and inform them that you are expecting a refund to your previous card.
- Find out how the refund will appear in your current account or card.
- Follow up directly with your bank to find out how you can access the money.
It is not possible to request that Ticketmaster send the refund to a different credit or debit card.
If you closed the bank account associated with the card you used to purchase your tickets, contact your bank directly.
Ask your bank how you can receive the funds corresponding to the refund sent to the original payment method.
Refunds for purchases made with gift cards are returned to the original payment method used at the time of purchase.
If you used a Ticketmaster gift card, you can check your balance by following these steps:
- Sign in to your Ticketmaster My Account.
- Select My Account.
- Click Credit and Codes.
- Select Gift Card Balance and enter your gift card number and PIN.
If you used a gift card from another institution, such as Visa or Mastercard, contact the card issuer. You can find their contact information on the back of the card.
If your tickets were transferred to another account, the refund will be issued to the card used to make the original purchase.
When the event allows you to request a refund, the person who received the tickets must submit the request from their Ticketmaster account.
Keep in mind that receiving the tickets through a transfer does not change the payment method to which the refund will be issued.
If the stated timeframe has passed and you still have not received your refund, follow these steps:
- Sign in to your Ticketmaster account.
- Use the Help button to contact Fan Support.
- Provide your order information to receive guidance about your refund.
If your bank cannot locate a refund that has already been processed, you can also request guidance from Fan Support to learn about the available follow-up options.
For more information, see [Article link: What should I do if I have not received my refund?].