Refunds are subject to the policies established for each event. When a purchase is eligible for a refund, Ticketmaster will communicate this through its official channels, along with the corresponding instructions. This may occur in situations such as cancellations, date changes, rescheduled events, or other authorized modifications to the event.
- Check your email. If your purchase is eligible for a refund, you will receive an official notification from Ticketmaster with the corresponding conditions and instructions.
- Check your event information. If you did not receive an email, check the event updates or Ticketmaster's official social media.
Follow the instructions you received. If your purchase is eligible, check the conditions and the available period for requesting your refund.
If your event was officially canceled, the refund process starts automatically, so you do not need to submit a request.
For more details, see [Article link: My event was canceled. How will I receive my refund?].
If your event was postponed and does not yet have a new date, wait for the organizer to announce the corresponding conditions.
If your event already has a confirmed new date, you can attend with your original tickets. Your tickets and seats will be honored, so you do not need to take any additional action.
If you prefer to request a refund, review the conditions communicated for your event and follow the corresponding instructions when this option is available.
For more information, see [Article link: What happens if my event was postponed or rescheduled?].
Changes to artists or the venue do not necessarily mean that the event was canceled or that your purchase is eligible for a refund.
Check Ticketmaster's official communications to learn about the conditions applicable to your event.
For more information, see [Article link: What happens if an artist or the venue for my event changes?].
Yes. If you purchased multiple tickets in the same order, you can request a refund for some of them and keep the others, as long as your purchase is eligible and you follow the conditions communicated for the event.
Eligibility conditions are the same for digital and physical purchases.
If approved, the refund may be requested within 90 calendar days following approval.
To do so, present your original tickets, without alterations or amendments, at the box office or Ticketmaster Center where you made the purchase.
If your event has not undergone any changes or your purchase does not meet the refund conditions, review the available alternatives and applicable policies.
To learn about the most common cases, visit [Article link: Why is my purchase not eligible for a refund?].