The Event Organizers determine refund guidelines. If the Event Organizer changes the status of an event (including cancelations or event date changes), we’ll send you a notification explaining your options. You can request a refund up to 48 hours before the event.
Depending on the type of ticket you purchased, you can request an eligible refund in a few ways. Read the information below carefully:
Contact Fan Support with your request and include the following:
- Name of the cardholder
- Order number
- Photographs of the tickets with NULL written in black marker across the front and back. Tear the ticket so that the barcode is torn in half. Don't use scissors.
Purchased tickets at Box Office or Ticketmaster Centers
Present the original tickets, without amendments or alterations, at the Box Office or Ticketmaster Center that you purchased the tickets from.
If accepted, you’ll receive the refund within 90 calendar days after the approval.
Digital ticket or Ticketfast
After receiving the notification that your tickets are eligible for a refund, follow the instructions in that email or contact Fan Support with your request.
Once the funds have been approved and received from the Event Organizer, we’ll process your refund to the original method of payment used at time of purchase — usually within 30 days.