If your event was officially canceled, Ticketmaster will initiate the applicable refund process. The cancellation will be communicated through Ticketmaster's official email and social media channels.
Below, we'll explain how to receive your refund based on your purchase method.
Your refund will be issued automatically, so you don't need to submit a request.
- Review Ticketmaster's official communications for information about your event's cancellation.
- Wait for your refund to be processed. The refund will be issued to the same card you used to make your purchase.
- Check your account statement. The refund will be issued within 30 days after the event is canceled, subject to your bank's processing times.
If your card has expired, was replaced, or your bank account is closed, see [Link to article: How and when will I receive my refund?].
If you made your purchase at a box office or Ticketmaster Center, follow these steps:
- Go to the same point of sale where you bought your tickets.
- Present your original tickets, without alterations or corrections.
If your event was canceled, a refund will be issued for all the tickets in your order.
You don't need to request a refund for each ticket separately if you made your purchase online.
If you transferred your tickets to another account, the refund will be issued to the card used to make the original purchase.
To learn more about the refund method, see [Link to article: How and when will I receive my refund?].
If the stated timeframe has passed and you still haven't received your refund, contact Fan Support.
- Sign in to your Ticketmaster account.
- Use the Help button to contact Fan Support.
- Share your order information to receive guidance.
For more information, see [Link to article: What should I do if I haven't received my refund?].