Ticketmaster only distributes tickets for the events offered, so it is not responsible for their content or schedules.
Ticketmaster provides you with the best available seat at the time of purchase, based on the requested price, unless you have opted to directly select seat through the functionality identified as "interactive map" available in online purchases.
The number of tickets purchasable by the same person is limited. If by virtue of one or more purchase operations the limit of tickets purchasable by the same person is exceeded, the purchase requests will be canceled without prior notice and without any liability for Ticketmaster. In the event that a charge has been made to the Customer's credit or debit card for purchases that are canceled due to the events provided for in this paragraph, the Customer will be reimbursed for all charges made and in accordance with the time and instructions established. by banking institutions.
The purchase of tickets through Ticketmaster will generate a service charge for each ticket or access and a ticket delivery or access shipping fee, as applicable, for each transaction, which may vary depending on the type of delivery selected by the Customer and authorized by Ticketmaster, all of the above in addition to the face value of the ticket or access. Service charges, ticket delivery and/or access shipping charges will apply to each ticket purchased through Ticketmaster.
The perfection, completion or realization of the purchase of tickets through the Ticketmaster system is subject to the verification of the personal and card data provided by the customer and to authorization by the issuing bank of the credit or debit card whose data has been provided by the Customer for the payment of the requested tickets or by the accepting bank. If the personal or credit card data provided by the Customer does not match the data available to the issuing bank of the credit or debit card or, even if the data in question coincide, the issuing bank or the accepting bank does not authorize the charge requested by the Customer, the purchase will not be processed or finalized and the tickets will be offered for sale to the public without any liability for Ticketmaster.
Notwithstanding the foregoing, the Customer expressly acknowledges and accepts that the request for the purchase of tickets made through the Ticketmaster system is a binding offer and that upon receipt of authorization from the issuing bank of the corresponding credit or debit card or the accepting bank, the purchase transaction will be final and will not be subject to change, Refunds, returns or cancellations.
By virtue of the foregoing, the Customer expressly acknowledges and accepts that he will not be entitled to exchanges, refunds, refunds or cancellations even in the event that he does not pick up or print the tickets purchased or do not use them. The Customer expressly acknowledges and agrees that he/she will only be entitled to a refund of the cost of the tickets, including the Ticketmaster service and shipping charge, in the event that the event for which you purchased the tickets is cancelled.
For purchases at the box office, Ticketmaster Centers and WILL CALL delivery method, the refund will be when presenting the ticket at the place where it was purchased, without amendments or alterations, from 48 hours following the corresponding notice and for the period established in the applicable law. For purchases of Digital Ticket and Ticketfast delivery method your refund will be made directly.
The refund will be carried out, for the nominal value of the ticket plus the charges for service and shipping during the 30 days following the cancellation of the event, in addition to the instructions established by the banking institutions in purchases made with bank cards.
The cases of postponement of the event are the sole responsibility of the organizer and, where appropriate, by order of the competent authority, releasing VBC from any responsibility, so that the tickets purchased will be valid for the new scheduled date or, where appropriate, the nominal value of the ticket is reimbursed upon request of the client at the time the organizer of the event is informed to the general public of the new date, through the user's Ticketmaster account.
IMPORTANT: In each event the time limit to collect the tickets is notified according to the delivery method selected by the client during the purchase process, which can vary between 48 hours and up to 1 hour before the event. Tickets that are not collected in the established time are canceled and you will not be entitled to exchange, refund or refund. You are asked to check the pickup times for the event you plan to attend.