If you still haven't received your refund, first check the refund timeline provided for your event. If you are still within the indicated period, wait for the process to finish.
Keep in mind that the time it takes for the money to appear in your account also depends on your banking institution.
To learn about refund timelines, see [Article link: How and when will I receive my refund?].
If the indicated deadline has passed and you still haven't received your money, follow these steps:
- Log in to your Ticketmaster account and locate your order.
- Use the Help button to contact Fan Support.
Share your order reference number to receive guidance about your refund.
If your refund has already been processed by Ticketmaster, follow these steps:
- Contact your banking institution to check the status of the refund.
- Check with your bank how the money will appear in your account or account statement.
If your bank can't locate the refund, contact Fan Support again using the Help button in your Ticketmaster account.
If your banking institution rejected the refund, contact your bank directly to find out the reason and the available options for receiving your money.
If your card expired, was replaced, or your bank account is closed, see [Article link: How and when will I receive my refund?].
If your tickets were transferred to another account, remember that the refund is issued to the card used for the original purchase, not to the account of the person who received the tickets.
To learn more, see [Article link: How and when will I receive my refund?].