A change of artist or venue does not necessarily mean that the event has been canceled. The event may take place as scheduled, and the purchase may not always be eligible for a refund.
- Check Ticketmaster's official channels for updates.
- Review the specific terms communicated for your event.
Keep your tickets while the information is confirmed.
If one of the participating artists in an event or festival changes, the event may continue with the rest of the announced artists.
This type of change is generally not grounds for a refund.
- Check Ticketmaster's official communications to learn about the announced changes.
- Review your event's updated information and the applicable terms.
Keep your tickets to attend the event.
If the headlining artist at your event changes, the ability to request a refund will depend on the terms established by the organizer.
- Check Ticketmaster's official channels to learn about the confirmed changes.
- Review the communicated terms to find out whether your purchase is eligible for a refund.
- Keep your tickets if you decide to attend the event with the announced changes.
If the refund option becomes available, see [Article link: How do I request a refund?].
If the event moves to another venue, your SafeTix tickets will remain valid, unless Ticketmaster communicates otherwise.
To attend, follow these steps:
- Check the new location through Ticketmaster's official channels.
- Review your event's updated details, such as the venue and access information.
- Keep your SafeTix tickets to use them at the new location.
If the venue change affects your plans, even when the event moves to another city, the possibility of a refund will depend on the terms communicated for your event.
If you bought a pass or tickets for multiple days and the change affects only one date, the refund, when authorized, will apply only to the affected days.
- Review which date or dates were changed.
- Check the communicated refund terms for your event.
- Request a refund for the eligible tickets or days, if this option is available.
Tickets for the days that were not affected may be kept to attend the event.
You can request a refund only when Ticketmaster communicates that your event or purchase is eligible. Before you begin, review the terms published on the official channels.
How do I submit my request?
- Sign in to your Ticketmaster account.
- Select My Account and go to My Tickets.
- Choose the applicable event.
- Click Do you need help with this purchase?.
- Provide the name of the cardholder for the card used for the purchase and the order reference number.
- Submit the request and keep the confirmation email.
For more information, see: [Article link: When can I request a refund?].
Can I request a refund for some tickets?
Yes. If you bought multiple tickets in the same order and the purchase is eligible, you can request a refund for some and keep the others.
- Sign in to your account and select the event.
- Click Do you need help with this purchase?.
- Clearly indicate which tickets you want to refund and which ones you will keep.
Submit the request.
If you received tickets through a transfer and a refund is available for your event, you must submit the request from the account where you received the tickets.
Keep in mind that the refund will be issued to the card used for the original purchase, not to the account of the person who received the tickets.
For more details, see [Article link: How and when will I receive my refund?].