Once the tickets have been delivered, their care and safekeeping become the responsibility of the ticket holder. Ticketmaster does not replace tickets if they are damaged. In case of loss or theft, please use the Help Button located in the My Tickets section, or contact us via Facebook at @TicketmasterMexico or Twitter at @ServicioTM.
To avoid any issues accessing an event, we recommend the following:
Store your tickets in a safe place, away from heat, humidity, or direct sunlight.
Use the Digital Ticket delivery method to access your tickets online.
Please note that tickets are non-refundable and non-exchangeable. Refunds will only be issued if the event is canceled, in which case the face value of the ticket, including service and delivery fees, will be reimbursed.