If someone transferred tickets to you through Ticketmaster, you can accept them from the invitation you received or from your Ticketmaster account.
Once you accept the transfer, the tickets will be available in your account so you can use them to enter the event.
Important: Before accepting the tickets, make sure to close any other Ticketmaster sessions you have open and sign in only to the account where you want to receive them. This will prevent them from being added to another account.
Select the option that corresponds to the platform you're using and follow the steps.
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- Go to Ticketmaster.com.mx and sign in to My Account using the email address that you shared with the person who transferred the tickets to you.
- Under Upcoming Events, select the dropdown arrow.
- Click View to see the ticket details for the event.
- Select Accept Ticket(s) to complete the acceptance.
If the transferred tickets don't appear in the dropdown menu, check the invitation you received by email or text message (SMS) to continue with the process.
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- Open the email you received and select Accept tickets.
- Sign in to your Ticketmaster account or create a new one if you don't already have one. Make sure to use the same email address to which the tickets were sent.
- To find your tickets, select View Upcoming Events or go to My Tickets in the app.
Once you accept the transfer:
- The tickets will be added to your Ticketmaster account.
- You will receive a new barcode that is valid for entering the event.
- The person who transferred the tickets to you will receive a notification confirming that the transfer was completed successfully.
To confirm that you received your tickets, go to My Tickets and verify that they appear in your account.
Important: For your security, accept transfers from people you know and trust.
If you entered the recipient's email address or phone number incorrectly, you can cancel the transfer as long as the other person has not yet accepted the tickets.
Once canceled, you can start a new transfer with the correct information.
See How do I cancel a ticket transfer?] for the steps and options available depending on the status of your transfer.
Important: If the transfer has already been accepted, you cannot cancel it or recover the tickets directly from your account. In that case, you will need to contact the person who received them and ask them to transfer the tickets back to you, as long as the feature remains available.
If you lost the invitation email, an error appears when accepting the transfer, or the tickets don't appear in your account, see I can't receive or accept my transferred tickets: What do I do?].
There you'll find instructions for resolving the issue based on your situation.
Need more help?
If you have any additional questions about how to accept your transferred tickets or need help with your case, click Contact Us so we can review it with you.