If you selected interest-free installments during your purchase but don’t see them reflected, first identify what happened.
Depending on the promotion terms and your bank’s response, your purchase may be processed differently.
Due to the internal processes of some banking institutions, in certain cases the purchase may initially appear as a single-payment charge, even though it was split into installments.
If you selected interest-free installments but your purchase appears as a single-payment charge, first check with your bank to confirm whether the purchase was split into installments.
If your bank confirms that the purchase was not split into installments, contact Fan Support.
Have the following information ready:
- Your purchase number or reference number.
- The number of months you selected for your purchase.
Different situations can affect the application of the promotion. Identify which one applies to your purchase:
I didn’t meet the minimum amount
The minimum amount required to access interest-free installments may vary depending on the participating bank and the promotion available for the event.
If your purchase does not meet the minimum amount, your purchase will be rejected by your bank.
For this reason, before completing a purchase with interest-free installments, we recommend reviewing the terms applicable to the promotion.
I exceeded the permitted number of tickets
The number of tickets permitted may vary depending on the terms of each event.
If you have already made a purchase and later try to make another purchase that causes you to exceed the number of tickets permitted for the event, the system will identify it and the new purchase will be canceled.
I didn’t select tickets with interest-free installments
If you made your purchase without selecting tickets eligible for interest-free installments, we won’t be able to change the purchase to interest-free installments from our platform later.
You can check directly with your bank to see whether it offers any alternative for splitting your purchase into installments.
The terms of any option your bank may offer will be determined directly by the banking institution and will be independent of the original promotion.
My bank rejected the interest-free installments
Final approval of interest-free installments depends on the bank that issued your card.
If the bank rejects the interest-free installments option, the purchase may still be approved and processed as a single payment.
If you want to know why the interest-free installments were rejected, we recommend contacting your bank directly.
Important: Approval of the purchase with interest-free installments and the final terms depend on the bank that issued your card.
If you made your purchase without selecting tickets eligible for interest-free installments, we won’t be able to split it into installments later from our platform.
You can check directly with your bank to find out whether it offers any alternative for splitting your purchase into installments.
We recommend contacting your bank when:
- You selected interest-free installments, but your purchase appears as a single-payment charge and you need to confirm whether it was split into installments.
- Your bank rejected the interest-free installments and you want to know why.
- You made a purchase without interest-free installments and want to know whether your bank offers any alternative for splitting it into installments.
Contact Fan Support if you selected interest-free installments during your purchase and your bank confirms that the purchase was not split into installments.
Share the following information with us:
- Purchase number or reference number.
- Number of months you selected.
Please note: Reviewing your case does not guarantee that the promotion can be applied. Approval and the final terms depend on the bank that issued your card.
Before contacting Support
Remember to follow these steps in order:
1. Confirm with your bank whether the purchase was split into installments.
2. If the bank confirms that the interest-free installments were not applied, determine whether your purchase met the terms of the promotion.
3. If you selected interest-free installments and your bank confirms that the purchase was not split into installments, contact Fan Support with your purchase reference and the number of months selected.