First, identify where you purchased your tickets. Ticketmaster Mexico’s official channels are:
- Official website: www.ticketmaster.com.mx
- Official Ticketmaster app
- Ticketmaster Centers and authorized points of sale
If you purchased your tickets from a seller or platform outside Ticketmaster and are experiencing an issue, please keep the following in mind:
1. Contact the seller or platform where you purchased your tickets.
Any issue related to a purchase made outside Ticketmaster’s official channels must be handled directly by the seller or platform where you made the purchase.
2. Request assistance directly with your purchase.
If you are having trouble viewing your tickets or need to review any issue related to them, contact the seller or external platform to learn about the options available.
3. Please note that Ticketmaster cannot modify transactions completed outside its channels.
If a transfer was completed incorrectly outside Ticketmaster’s official channels, we cannot modify or correct it. You will need to request assistance directly from the seller or platform where you purchased your tickets.