If you notice activity in your Ticketmaster account that you do not recognize, act immediately to protect your information. Follow these steps:
-
Change your Ticketmaster account password.
If you notice unrecognized activity or suspect that someone else accessed your account, update your password and use a strong combination that you do not use for other services.
-
Review your account activity and information.
Verify your details and review your tickets to identify any transaction or change you do not recognize.
-
Keep your login information secure.
Do not share your password or the information you use to access your account. Avoid providing this information through messages, social media, or non-official websites.
-
Use only Ticketmaster’s official channels.
Go directly to the official Ticketmaster website or app when you need to manage your account or tickets. Avoid accessing your account through suspicious links received in messages, emails, or social media.
-
Use secure devices.
Use only secure devices that you own to sign in. Do not save your credentials on shared devices, and if you access your account on a device other than your personal devices, remember to sign out.
-
Contact us if you still need help.
If, after following these steps, you continue to notice activity you do not recognize or need additional assistance, select Contact Us to reach our team.
Tips to prevent fraud
- Use a strong password that is different from those you use for other services.
- Do not share your account login credentials.
- Carefully review the website address before entering personal or login information.
- Be wary of messages that request confidential information or direct you to websites you do not recognize.
- Purchase tickets through Ticketmaster’s official channels.
- Review your account regularly to promptly identify any activity you do not recognize.