If you experienced an issue during your event related to entry, your seat, or your experience inside the venue, here is what you can do.
If the event is still in progress, we recommend requesting assistance directly from venue staff. This allows the situation to be addressed while you are still on site.
If the event has already ended, please keep the following in mind:
- Review your purchase information. Check your ticket details and the applicable terms to confirm the information related to your purchase.
- Keep information related to your experience. If you need to contact us later, having your order number, event details, and information about what happened will help us better understand your case.
Experiencing an issue during an event does not automatically mean that a refund or compensation applies. Some requests may require review before determining whether any action is appropriate.
If, after reviewing this information, you still need help with an issue related to your purchase or are unsure whom to contact, click Contact Us so we can review your case.
When you contact us, please have the following ready:
- Order number.
- Event details.
- Description of what happened.
- Photos, videos, or screenshots, if available.
Contacting us does not guarantee a refund, compensation, or a specific resolution. Any request requiring review will be subject to the applicable determination.