VIP packages

VIP Packages let you enhance your event experience with special benefits that vary depending on the artist, event, and package purchased.

Depending on your package, benefits may include:

• Official merchandise or commemorative items.
• VIP experiences.
• Priority access.
• Other benefits specifically defined for the event.

Important: Not all VIP Packages include the same benefits. Always review the description for the package you purchased.

You can find more information in the VIP Packages Guide.

What can a VIP Package include?

Benefits vary depending on the event and the package purchased. Depending on your purchase, they may include:

• Official merchandise.
• Commemorative or promotional items.
• VIP experiences.
• Priority access.
• Other benefits published specifically for the event.

Not all VIP Packages include the same benefits. Always review the description for the package you purchased before attending.

How do I know what my VIP Package includes?

1. Identify the exact name of the VIP Package you purchased.
2. Review the official information published for your event and make sure it corresponds to your package.
3. Review all listed benefits. Depending on the event, you may find information about items, experiences, schedules, access, pickup locations, or delivery methods.
4. Check the email associated with your purchase for additional communications related to your experience. You may receive information about your package up to 24 hours before your event.
5. Follow the specific instructions for your package, as there may be different VIP Packages for the same event.

You can also review the VIP Packages Guide.

What should I do if there is still no information about my VIP Package?

If you have not yet found information about schedules, check-in locations, item delivery, or other details:

1. Review the official information available for your event.
2. Confirm that you are reviewing the exact package you purchased.
3. Check the email associated with your purchase to see whether you received additional instructions. You may receive information about your package up to 24 hours before your event.
4. Stay tuned for new official communications, as details will be provided when available.

Until the relevant information is published, it is not possible to confirm specific benefits, schedules, delivery locations, or experience details.

How do I prepare to use my VIP Package?

1. Review what your package includes in advance.
2. Check the schedules and instructions published for your experience, when available.
3. Identify where you need to check in if your package includes an experience or item pickup.
4. Check your email before the event for any communications related to your VIP Package. You may receive information about your package up to 24 hours before your event.
5. Follow the specific terms and conditions for your package during the event.
6. Confirm that you received the benefits you are entitled to before leaving the location where the experience or pickup takes place.

Frequently Asked Questions

I don’t know where to pick up my VIP items

Review the specific instructions published for your package. The pickup location and delivery method may vary by event.

If there is not yet official information about the pickup location, stay tuned to the email associated with your purchase and official communications. You may receive information about your package up to 24 hours before your event.

I did not receive one of the items included in my VIP Package

If you attended the event and did not receive an item or benefit:

1. Confirm that the item was specifically included in the package you purchased.
2. Review the delivery terms published for your event.
3. Check whether the benefit had to be picked up at a specific location or time.
4. Review the communications you received before the event to confirm the delivery instructions.
5. Consider the terms established for your package. If there is no official option for later delivery or replacement, it cannot be guaranteed that the item can be provided after the event.

Can I transfer a ticket that includes a VIP Package?

When ticket transfer is available, VIP benefits remain associated with the ticket and transfer along with it.

Before transferring a ticket, keep in mind that the benefits may apply to the person holding the ticket according to the event’s terms and conditions. If you received a VIP Package ticket through a transfer, information about schedules, meeting points, and benefit-delivery locations will be sent to the original purchaser. Stay in contact with that person so they can share any VIP Package communications and instructions they receive.

Can I transfer the ticket and keep the VIP benefits?

No. The benefits are included with the ticket and transfer along with it. You cannot separate the VIP Package and retain its benefits.

I attended the event but did not receive my VIP merchandise. What should I do?

1. Review the merchandise specifically included in your package.
2. Check the delivery terms for the event.
3. Review the instructions you received before the event to confirm whether the merchandise had to be picked up at a specific location and time.
4. Check whether there is official information about a later delivery.

If no later delivery alternative has been published, a shipment or replacement after the event cannot be guaranteed.