Ticket2ride

Depending on the service available for your event, Ticket2Ride may offer:

• Round-trip transportation to and from the venue.
• Departures from designated locations.
• A guaranteed seat on the transportation.
• Set schedules for each route.

Available routes and schedules may change depending on the event, so it is important to review the information related to your purchase.

1. Find your event on ticketmaster.com.mx.
2. Select Ticket2Ride from the options available for your event.
3. Choose your departure point and available schedule.
4. Review your route details before completing your purchase. You can select “More Information” to check schedules and the departure point address.
5. Complete your purchase and keep your Ticket2Ride ticket.
6. Check your email in the days leading up to the event. You will receive a confirmation with departure information.

Route availability depends on each event. We recommend purchasing in advance to secure your seat.

1. Confirm your departure time and location before heading to the boarding point.
2. Arrive at least 20 minutes before the indicated time. The maximum grace period is 30 minutes.
3. Locate the boarding point for the route you purchased.
4. Travel directly to the venue. Upon arrival, follow the available instructions to reach the entry checkpoints.
5. Present your event ticket to enter. Remember that Ticket2Ride does not replace your admission ticket.
6. At the end of the event, return to the location indicated by the operator.
7. Return within the established time frame. You will have up to 45 minutes to board the return vehicle.

1. Review your purchase details. When purchasing Ticket2Ride, select “More Information” to check the schedule and address for each route.
2. Check your email in the days leading up to the event. You will receive information related to your departure there.
3. Visit the Ticket2Ride Guide for additional route and schedule information.

Until when can I purchase Ticket2Ride?

Online sales close 48 hours before the event.

There are some specific options:

• For events at Estadio GNP Seguros, return-only tickets may be sold up to 24 hours before the event.
• At festivals, return tickets may be available for purchase directly at the event. Locate the service booths on the event map.

Purchase in advance for more route and schedule options.

I can’t find my departure point

1. Confirm that you are looking for the departure point corresponding to the city and route you purchased.
2. Check the address and landmarks for your boarding point.
3. Use the Google Maps link, when available in this article.
4. Check your email and the Ticket2Ride Guide to confirm the details for your event.

I arrived late at the departure point

Vehicles operate according to the scheduled time and the established grace period.

If you arrive after the maximum 30-minute grace period, you will not be able to board at another time and no refund will apply.

I didn’t receive the email with my schedule

Check your inbox as well as your Spam, Junk, or Promotions folders.

What should I do if my Ticket2Ride route was canceled?

If you received a notification stating that your route was canceled:

1. Review the email sent to the address associated with your purchase. You will find cancellation and refund information there.
2. Check the alternative routes listed in that email. You may use any available Ticket2Ride route shown in the notification at no additional cost.
3. You do not need to notify us in advance which alternative route you will use.
4. When boarding the alternative route, present the purchase confirmation for the canceled route from your Ticketmaster account.
5. Keep the email with the instructions in case you need to review any specific conditions.

When your route is canceled in this scenario, the refund is processed automatically, so you do not need to request another refund.

Can I change my route after purchasing Ticket2Ride?

No. The route originally purchased cannot be changed.

Can I transfer Ticket2Ride?

Yes. Ticket2Ride is not directly linked to the event ticket and can be transferred separately.

After transferring it, the original service conditions remain in effect. The route or schedule cannot be changed.