You can easily add your tickets to a digital wallet to ensure that you're ready to enter your next event and help you avoid internet connectivity issues at the venue.
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1. In the Ticketmaster app, sign into your My Account.
2. Tap My Events to locate your order.
3. Tap your order to view tickets.
4. Tap on Add to Apple Wallet.
You'll find your tickets in the digital wallet app. To enter using your mobile wallet, access your ticket in the wallet and place the back of your phone against the scanning device or reader. Barcodes are not displayed when tickets are added to your wallet.
Why am I receiving an error message?
Ensure that you’re using the latest version of our app and that any ticket within the Ticketmaster account hasn’t been downloaded to another fan’s Apple Wallet. Turn off your VPN, Apple Private Relay and other proxy servers. Or, visit our FAQ My ticket isn’t working in my Apple Wallet. What should I do? for further guidance. -
1. In the Ticketmaster app, sign into your My Account.
2. Tap My Events to locate your order.
3. Tap your order to view tickets.
4. Tap the Add to Google Wallet button.
You'll find your tickets in the Google Wallet app. When you arrive at your event, tap Set up contactless. Swipe up from the bottom of the screen and tap your event to view your ticket. Barcodes aren’t displayed when tickets are added to your wallet.
Fans with an Android device can review How do I use Google Wallet for event entry? for more information.
Why am I receiving an error message?
Ensure that you’re using the latest version of our app and that any ticket within the Ticketmaster account hasn’t been downloaded to another fan’s Google Wallet. Or, visit our FAQ I’m receiving an error when adding my ticket to Google Wallet. What should I do? for further guidance.
If you’re unable to add the tickets to your wallet, it may be for one of the reasons below:
- Your order’s delivery method is Will Call or Print-at-Home.
- You purchased tickets over the phone with a sales representative.
- You’ve exchanged your tickets.
- Your order includes VIP tickets, premium tickets or additional non-refundable items such as merchandise.