Accepting tickets is easy! Follow these steps and you’ll have your tickets in no time:
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- Sign into your My Account using the same email address the sender used.
- Under Upcoming Events, select the dropdown arrow.
- Click View to see the ticket details for the show.
- Click Accept Ticket(s).
If the list within the dropdown doesn't show the transferred tickets, view the email or text tabs for further instruction.
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- Click the Accept Tickets link in your email.
- Sign in or create a new account — make sure you use the same email for your account and that the tickets were sent to.
- To view your tickets, select View Tickets.
Once you accept the ticket, the sender receives a notification letting them know the Ticket Transfer has been successful.
For your own security, it’s a good idea to know and trust the person transferring tickets to you.
How do I accept my tickets if I lost the email?
Ask the sender to cancel the original transfer and start a new Ticket Transfer.
Still can’t find them? Search your email using the term transfer or the artist or event.
How do I find my accepted tickets if I can’t see them in My Account?
Do you have another Ticketmaster account? Your tickets may be there instead, check that first. Or it’s possible your tickets are in an account you have with the team or venue's official site or app — separate from your Ticketmaster account.
If you’re searching for ticket transfer based in another country, you’ll need to sign into your account on that country’s Ticketmaster site.
I received an error when I clicked the Accept button. What should I do?
To prevent errors, try these tips:
- Turn off your VPN, Apple Private Relay and other proxy servers when accepting tickets.
- If you’re signed into multiple devices, browsers, or tabs, or you’re trying to accept while using public wifi, you might run into some errors. Make sure you clear your history and cookies and try again.
If you’re still not able to accept the transfer, ask the sender to cancel the original transfer and start a new Ticket Transfer.
If you still need help, contact Fan Support.