If your Ticket Transfer hasn’t been accepted by your recipient yet, you can cancel the transfer by simply following these steps:
-
1. Sign into your My Account.
2. Find your order in My Events.
3. Tap Cancel Transfer.
4. Confirm you want to cancel the transfer by selecting Yes.
5. Your ticket will be returned to your account. - 1. Sign into your My Account.
2. Find your order in the My Tickets section.
3. Select Cancel Transfer.
4. Confirm you want to cancel the transfer by selecting Yes.
5. Your ticket will be returned to your account.
Once you’ve canceled a transfer, you can re-transfer the ticket to someone else or keep it for yourself.
How do I know if the tickets have been accepted?
Once you send a ticket, you’ll see either:
- Transfer pending, which means your friends have not accepted the transferred tickets yet — remind them to check their My Account on Ticketmaster.com.mx for the tickets or in their email for the transfer invite.
- Transfer complete, which means the transfer has been successful.
Visit the FAQ How do I accept transferred tickets? for more information.