Yes, in case you wish to attend the new date of the event, tickets and venues will be respected. In case the person does not wish to attend the postponed event, they can send an electronic communication to Ticketmaster to the mail firstname.lastname@example.org requesting the refund, including the name of the cardholder with which you made the purchase, your reference number attaching a photograph in which the ticket or tickets of which you want the refund are clearly seen, throughout each ticket you must write the word NULL with black marker (indelible) you must break it in half passing through the side barcode, you must break them with your hands.
* The BROKEN and NULL TICKET process is only for WILL CALL tickets, if your ticket delivery method was Ticketfast and Digital Ticket it is not necessary to send the ticket.
The refund will be made, for the nominal value of the ticket, during the 90 calendar days following the receipt of the request and will also apply the instructions established by the banking institutions in the purchases made with bank cards. On the other hand, for purchases made at the box office or Face-to-face Ticketmaster Centers the refund proceeds within 90 calendar days after the refund request for which you must present the ticket in original, without amendments or alterations, at the place where you made the purchase. Service charges apply to each ticket or access purchased, and ticket delivery or access shipping charges apply to each transaction made through Ticketmaster, regardless of payment method and are non-refundable.