If your event was officially canceled by means of a communication from the organizer of the event and VBC, they do not need to do any procedure to obtain the refund in case of having made your purchase by credit or debit card through our website www.ticketmaster.com.mx, since the price or nominal value of the ticket paid will be directly refunded, during the following 90 calendar days, counted from the date of official cancellation of the event.

In the case of purchases made with bank cards, the instructions established by the banking institutions will also apply. Service charges apply to each ticket or access purchased, as well as, ticket delivery or access shipping charges apply to each transaction made through Ticketmaster and are in no case refundable.

In the event that the purchase has been made at the ticket offices of the event or at face-to-face Ticketmaster Centers, the refund will proceed during the 90 calendar days following the date of cancellation of the event and the person must present the ticket in original, without amendments or alterations, in the same place where he made the purchase. Service and ticket delivery charges apply to each ticket purchased through Ticketmaster, regardless of the form of payment and are not refundables.