Delivery methods

These tickets can be picked up at Ticketmaster Outlets starting from the confirmed date, which will be communicated by mail.

To collect your tickets, the cardholder of the bank card used for the purchase or the authorized person at the time of purchase must provide:

• Purchase confirmation number
• A valide ID document (INE, passport, professional ID, or military card)
• The credite or debit card used for the purchase.

There will be a charge of $10.00 pesos at the time of ticket collection. This amount is in addition to the $35.00 pesos charged for the Physical Ticket at the time of the electronic transaction on our website. This way, you will be covering the total cost of $45.00 pesos for this service.

We would like to inform you that the additional charge of $10.00 pesos collected upon ticket collection helps authenticate the online transaction you made, providing security to prevent misuse of your card data. If you fail to present the card or if the issuing bank does not approve the $10.00 pesos charge, the tickets will not be handed over to you.

The person collecting the tickets must sign the corresponding present card receipt.

The fan expressly acknowledges and accepts that if they or the authorized person fails to collect the tickets no later than 48 hours before the corresponding event, the tickets may be canceled without any liability on the part of Ticketmaster, and no refund or reimbursement will be provided for the amounts paid by the fan.

Only in the case where the ticket purchase is made within 48 hours prior to the event, the fan or the person authorized by the fan at the time of purchase may collect the tickets at the venue's box office up to one hour before the event's start. After that time, the tickets will be canceled without any liability on the part of Ticketmaster, and no refund or reimbursement will be provided for the amounts paid by the fan.

These tickets can be found in the Ticketmaster app under the My Events section starting from the date that will be confirmed by email. If the fan chose the Digital Ticket delivery method during their purchase, their mobile phone serves as their ticket. With this delivery method, the fan can only access their tickets on their phone through the Ticketmaster app and/or the mobile version of the Ticketmaster website.